"I recently ordered a gift package to thank someone. The ordering process itself was straightforward, and I immediately received a confirmation stating that I would receive a track & trace code as soon as the package had been shipped. Unfortunately, that track & trace never arrived. Because I heard nothing further, I contacted the store myself the day after the scheduled delivery date. I was assisted in a friendly manner, but it turned out that the package would only be delivered that day, and therefore a day later than planned. Moreover, I had to look up the track & trace code myself. What I find less customer-friendly is that I had to chase this up myself. Proactive communication would have made this much more pleasant. I cannot yet judge whether the contents of the package meet expectations, as the recipient has not yet been able to inspect it. In short: friendly contact in the store, but the communication and delivery could be better."