General terms and conditions

TERMS AND CONDITIONS ZUIVELHOEVE

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6a - Right of withdrawal upon delivery of products
Article 6b – Obligations of the trader in case of withdrawal
Article 7 - Cost in case of revocation
Article 8 - Exclusion of right of withdrawal
Article 9 - The price
Article 10 - Conformity and Warranty
Article 11 – Delivery
Article 12 - Duration transactions
Article 13 - Payment
Article 14 - Complaints
Article 15 - Additional or derogatory provisions
Article 16 – Intellectual property

Article 1 - Definitions
In these terms and conditions shall apply:

1. EntrepreneurThe natural or legal products and / or remote services and consumer services;
2. Consumer: The natural person not acting in the exercise of professional or business and a distance contract with the entrepreneur;
3. Distance contractMeans an agreement made in the context of a system organized by the Entrepreneur for distance sale of products and / or services, to conclude the agreement exclusive use of one or more means of distance communication;
4. Technology for distance communication: means that can be used to conclude an agreement, without the consumer and trader being in the same place at the same time;
5. Reflection time: The period within which the consumer can exercise his right of withdrawal;
6. Right of Withdrawal: The ability for the consumer to waive the distance contract within the cooling-off period;
7. Day: Calendar;
8. Length Transaction: A remote agreement with regard to a range of products and / or services, whose delivery and / or purchase obligation has been spread over time;
9. Durable medium: Any means that the consumer or business that enables information addressed personally to him to store in a way that future consultation and unaltered reproduction of the stored information.

Article 2 - Identity of the entrepreneur

Name entrepreneur: Zuivelhoeve Winkelbedrijven BV
Trading under the name / names: Zuivelhoeve Winkelbedrijven BV
Business address:
Hanze Gate 11
7575 DB
Oldenzaal

Phone number: 074-2552433
Availability: Monday to Friday from 09:00 AM to 17:00 PM
E-mail: [email protected]

Chamber of Commerce: 08125235
VAT number: NL807094286B06

Article 3 - Applicability

1. These general conditions apply to every offer of the entrepreneur and any agreement reached at a distance between businesses and consumers.
2. Before the distance contract is concluded, the text of these general conditions made available to the consumer. If this is not reasonably possible, before the distance contract is concluded, indicated that the general conditions for the entrepreneur to see and they will be sent. As soon as possible free of charge to the consumer
3. If the distance contract is concluded electronically, notwithstanding the preceding paragraph and before the distance contract is concluded, the text of these terms and conditions are set in such a way that the consumer in the consumer made available electronically a simple way can be stored on a durable medium. If this is not reasonably possible, before the distance contract is concluded, indicated where the general conditions may be taken and that they electronically or otherwise will be sent free of charge. Request of the consumer electronically
4. In the event that in addition to these terms and conditions specific product or service conditions apply, the second and third paragraphs shall apply and the consumer in case of conflicting terms always rely on the applicable provision that is most favorable to him 's.

Article 4 - The offer

1. If an offer is of limited duration or subject to conditions, this will be explicitly stated in the offer.
2. The offer includes a complete and accurate description of the products and / or services. The description is sufficiently detailed to allow. Proper assessment of the offer by the consumer If the contractor uses these images are a true representation of the products and / or services. Obvious mistakes or errors in the offer does not bind the entrepreneur.
3. Each offer contains such information that is clear to the consumer what rights and obligations are involved in accepting the offer. This concerns in particular:

• The price including taxes;
• the possible costs of delivery;
• The manner in which the agreement will be established and what action is required for this purpose;
• Whether or not it applies to the right of withdrawal;
• the method of payment, delivery or execution of the agreement;
• the period for accepting the offer or the period for adhering to the price;
• the level of the tariff for distance communication if the costs of using the technique for distance communication are calculated on a basis other than the basic rate;
• if the agreement is archived after the conclusion, how it can be consulted by the consumer;
• how the consumer before the conclusion of the contract not by him popular acts can get informed, and the way he can recover before the contract is concluded;
• the possible languages ​​in which, in addition to Dutch, the agreement can be concluded;
• The codes of conduct which the entrepreneur has undergone and the way in which the consumer can consult these codes of conduct by electronic means; and
• the minimum duration of the distance contract in case of an agreement that extends to the continuous or periodic delivery of products or services.

Article 5 - The Agreement

1. The agreement is subject to the provisions of paragraph 4, established at the time the consumer accepts the offer and meet the corresponding conditions.
2. If the consumer has accepted the offer electronically, the trader will immediately confirm electronic receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the consumer may rescind the contract.
3. If the agreement is established electronically, the entrepreneur finds appropriate technical and organizational measures to ensure the electronic data transfer and ensures a secure web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate safety measures.
4. The entrepreneur will the product or service to the consumer the following information, in writing or in such a way that it can be stored on a durable medium, enclose the consumer in an accessible manner:
   the visiting address of the establishment of the business where the consumer can lodge complaints;
   b. the conditions under which and the manner in which the consumer of the right of withdrawal may be exercised, or a clear statement regarding the exclusion of the right of withdrawal;
   c. the information included in Article 4 paragraph 3 of these terms and conditions, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;
   d. the requirements for termination of the agreement if the agreement has a duration of more than one year or is of an indefinite duration.
5. If the entrepreneur has undertaken to deliver a series of products or services, the provision in the previous paragraph only applies to the first delivery.
6. The actual weight of delivered products may differ from the ordered weight if it concerns a weight-based item such as cheese. Cheese is a natural product that is cut to size fresh and by hand. Due to the nature of this manual process, it is not always possible to guarantee an exact weight. The deviation may amount to a maximum of 5% of the ordered weight, with both lighter and heavier results being possible. The price is calculated based on the ordered weight.
7. Zuivelhoeve does not sell alcohol to persons under the age of 18.

Article 6a - Right of withdrawal upon delivery of products

1. During the cooling-off period, the consumer will handle the product and the packaging with care. Only unpack or use the product to the extent necessary to determine the nature, characteristics and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as he would be allowed to do in a shop. allowed as stated above.
2. During this period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

Article 6b – Obligations of the entrepreneur in case of withdrawal

1. If the vendor makes the notification possible by electronic means, the vendor will send a receipt of receipt immediately upon receipt of this notification.
2. The trader will reimburse all payments from the consumer, including any delivery costs charged by the trader for the returned product, immediately but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait to pay back until he has received the product or until the consumer demonstrates that he has returned the product, whichever comes first.
3. The entrepreneur uses the same means of payment used by the consumer for repayment unless the consumer agrees with another method. The refund is free for the consumer.
4. If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 7 - Cost in case of revocation

1. If the consumer makes use of his right of withdrawal, the costs of return will be borne at most. If the entrepreneur reports that the consumer does not have to bear these costs or if the entrepreneur indicates that he will bear the costs himself, the consumer does not have to bear the costs for returning the goods.
2. If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than within 30 days after the return or cancellation.

Article 8 - Exclusion of right of withdrawal

1. If the consumer does not have a right of withdrawal, this can only be excluded by the entrepreneur if the entrepreneur has clearly stated this in the offer, at least in time for the conclusion of the agreement.
2. Exclusion of the right of withdrawal is only possible for products:
   a) that have been created by the entrepreneur in accordance with the consumer's specifications;
   b) which are clearly personal in nature;
   c) which by their nature cannot be returned;
   d) which can spoil or age quickly;
   e) the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;
   f) for loose newspapers and magazines;
   g) for audio and video recordings and computer software of which the consumer has broken the seal.
3. Exclusion of the right of withdrawal is only possible for services:
   a) concerning accommodation, transport, restaurant business or leisure activities to be carried out on a specific date or during a specific period;
   b) the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;
   c) regarding betting and lotteries.

Article 9 - The price

1. During the period of validity stated in the offer, the prices of the products and / or services being offered will not be increased, except for price changes as a result of changes in VAT rates.
2. Notwithstanding the preceding paragraph, the business products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, with variable prices. These fluctuations and the fact that any price targets, are stated in the offer.
3. Price increases within 3 months after the conclusion of the contract are only allowed if they result from legislation or regulations.
4. Price increases 3 months after the conclusion of the contract are only permitted if the trader has agreed to this and:
   a) they are the result of legal regulations or provisions; or
   b) the consumer has the authority to terminate the contract by the day on which the price increase takes effect.
5. The supply of products or services mentioned prices include VAT.

Article 10 - Conformity and Warranty

1. The trader guarantees that the products and / or services meet the contract specifications stated in the offer, the reasonable requirements of reliability and / or usability and and on the date of the conclusion of the agreement existing legal provisions / or government regulations.
2. An arrangement offered by the trader, manufacturer or importer as a guarantee does not affect the rights and claims that consumers entrepreneur can assert on the basis of the law and / in respect of a failure to fulfill the obligations of the employer against or the distance contract.

Article - Delivery

5.1. The delivery time shown is an indication and may therefore differ in reality. Goods will be delivered to the specified address.

5.2. On delivery by Zuivelhoeve or our delivery service, we will do our utmost to deliver the order on time. However, we exclude any liability with regard to late deliveries or deliveries made later than reported.

5.3. Zuivelhoeve will make every effort to deliver the order within the specified time. We are not liable for any loss or damage incurred due to late orders. If the goods are not delivered within the time specified by us, please contact us.

5.4. If an order does not arrive on time or does not arrive at the agreed time, the delivery costs will not be refunded.

5.5. At the moment an order is handed over, all risks of goods and/or services are transferred to the recipient of the order.

5.6. If the consumer is unable to receive the order, we will not be able to deliver it at the specified time. If this is due to the lack of clear instructions and/or authorization from the consumer, the ordered goods will be regarded as delivered and all risks related to these goods will be transferred to the consumer. All costs, such as storage and/or insurance costs, that we incur in connection with failure to receive the goods on time must be fully reimbursed by the consumer.

5.7. The consumer must make the necessary preparations to ensure easy and safe delivery of the goods. We exclude all liability with regard to damage and/or costs incurred to the ordered goods when this is the result of the consumer's failure to provide access and/or to make sufficient preparations for delivery.

5.8. Zuivelhoeve strives to:

deliver the order to the specified address;

within the specified time;

inform the consumer when it is expected that the order will not be delivered within the specified time.

5.9. Zuivelhoeve excludes all liability for loss, costs, damage, responsibilities, liabilities, charges and expenses as a result of (too) late deliveries, except for the liability for damage resulting from intent or willful recklessness on the part of us or our managerial subordinates.

5.10 When selling alcoholic products, deliverers will ask for identification. If the minimum age requirement (18 years) is not met, the deliverer is unfortunately forced to take the order back or deliver it to a parcel point. The deliverers also ask to sign for receipt of the order.

Article 12 - Duration transactions

1. The consumer can cancel an agreement that has been concluded for an indefinite period of time at any time with due observance of the agreed termination rules and a notice period of at most one month.
2. The consumer can terminate an agreement that has been concluded for a definite period and which extends to the regular delivery of products (including electricity) or services, at any time by the end of the stipulated term, with due observance of the agreed cancellation rules and a notice period of at least highest one month.
3. The consumer can agree the agreements mentioned in the previous paragraphs:
4. Terminate at all times and not be restricted to termination at a particular time or in a certain period;
   b. at least cancel in the same way as they were entered into by him;
   c. always cancel with the same notice period as the entrepreneur has stipulated for himself

Article 13 - Payment

1. Unless otherwise agreed, the amounts owed by the consumer must be paid within fourteen days after delivery of the good or in case of an agreement to provide a service, within 14 days after issuance of the documents relating to this agreement.
2. When selling products to consumers are stipulated. In terms never a prepayment of more than 50% If payment is agreed, the consumer may not assert any rights regarding the execution of the order or service (s) before the advance payment has been made.
3. The consumer has the duty to report. Inaccuracies in data supplied or specified payment immediately to the operator
4. In case of default by the consumer, the operator subject to statutory limitations, the right to the consumer to spend. Advance reasonable expenses will be made known
5. In the event of non-payment, late payment or incomplete payment by the Hirer of any amount owed by him, he will be in default by operation of law with effect from the due date of the relevant invoice, without any notice of default being required. From that moment onwards, the Hirer is also liable to pay default interest of 1% per month, calculated from the due date until the day of full payment, if part of a month is charged as a whole month, on the gross invoice amount. Zuivelhoeve due.
6. All costs, both in and out of court, including the costs of legal assistance, which Zuivelhoeve must incur as a result of non-compliance with the payment obligations by the Hirer, are for the account of the Hirer. The extrajudicial collection costs amount to at least 15% of the invoice amount with a minimum of € 500,00.
7. India Zuivelhoeve incurs judicial collection costs, the actual costs come through Zuivelhoeve collection costs incurred are fully for the account of the Hirer, including costs of court fees and bailiff.

Article 14 - Complaints

1. Complaints about the implementation of the agreement must be submitted fully and clearly described in writing to the entrepreneur within 24 hours after delivery of the products, after the consumer has discovered the defects.
2. Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will reply within the 14 period with a message of receipt and an indication when the consumer can expect a more detailed answer.

Article 15 - Additional or derogatory provisions

Additional or different provisions of these terms may not be to the detriment of the consumer and should be recorded or in such a way that they can be stored on a durable medium. Consumers in an accessible manner

Article 16 – Intellectual property

All intellectual property rights with regard to this website, including in any case but not limited to logos, software, texts and images, are vested in Zuivelhoeve or with companies affiliated with it and/or with those from whom it has obtained a license. This means, among other things, that it is not permitted to publish, reproduce and/or edit the information stated on the websites without prior explicit permission.